Privacy Policy & Terms of Service

Who We Are

DM Concierge Services, LLC ("Company," "we," "us," or "our") is a Maryland limited liability company providing premium concierge, executive support, and family logistics services. Our principal place of business is in the State of Maryland, United States of America.

This Privacy Policy explains how we collect, use, store, and protect the personal information of visitors to our website at www.dmconservices.com and clients who engage our services. By using our website or engaging our services, you agree to the practices described in this policy.

Information We Collect

Information you provide directly

When you use our contact form, book a discovery call, or engage our services, we may collect:

• Your first and last name
• Your email address
• Your client segment (e.g. executive, military family, diplomat household)
• Your primary service need as described in your inquiry
• Any additional information you choose to share in your message
• Payment information processed through third-party payment processors (we do not store payment card details)
• Documents and credentials you provide during the onboarding process for the purpose of delivering services

Information collected automatically

When you visit our website, standard web server logs and analytics tools may collect:

• Your IP address and approximate geographic location
• Browser type and version
• Pages visited and time spent on each page
• Referring website or source
• Device type (desktop, mobile, tablet)

We do not use tracking cookies for advertising purposes. Any analytics data collected is used solely to understand how our website is being used and to improve the visitor experience.

How We Use Your Information

We use the information we collect for the following purposes only:

• To respond to your inquiry and communicate with you about our services
• To provide and deliver the concierge and administrative services you have engaged us for
• To process payments through our approved payment processors
• To send service-related communications, invoices, and updates
• To improve our website and service offerings based on aggregate usage data
• To comply with applicable legal obligations

We do not use your personal information for unsolicited marketing communications. We do not sell, rent, lease, or trade your personal information to any third party under any circumstances.

How We Share Your Information

We treat all client information as strictly confidential. We do not share your personal information with third parties except in the following limited circumstances:

• Payment processors: Wise, Stripe, Zelle, ACH Transfer, PayPal Business, and Venmo Business, solely for the purpose of processing payments. Each processor has its own privacy policy governing how they handle your payment data.
• Service delivery: Contractors engaged by DM Concierge Services, LLC to assist in delivering your services operate under strict confidentiality obligations and are prohibited from using your information for any other purpose.
• Legal requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or where we believe disclosure is necessary to protect our legal rights or the safety of others.
• Business transfer: In the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction, subject to equivalent confidentiality protections.

We will never sell your personal information. Ever.

How We Protect Your Information

We take the security of your personal information seriously. Our security practices include:

• Secure password management using 1Password — credentials are never stored in plain text or shared via unsecured channels
• Two-factor authentication (2FA) enabled on all systems that hold client data
• VPN use when accessing client systems on public or unsecured networks
• Access controls — only authorized team members may access client information, on a need-to-know basis
• Secure file storage using cloud platforms with access permissions set at the individual client level
• Prompt reporting of any suspected security incident to affected clients

How Long We Retain Your Information

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy, or as required by applicable law. Specifically:

• Client files and agreements are retained for a minimum of seven (7) years following the conclusion of services, in accordance with standard business record-keeping practices
• Inquiry information from non-clients (website contact form submissions that did not result in an engagement) is retained for no longer than twelve (12) months
• Payment records are retained as required by tax and accounting obligations

Upon expiration of the applicable retention period, your information will be securely deleted or anonymized.

Your Rights

As a client or website visitor, you have the following rights with respect to your personal information:

• Right to access: You may request a copy of the personal information we hold about you
• Right to correction: You may request that we correct inaccurate or incomplete information
• Right to deletion: You may request that we delete your personal information, subject to our legal retention obligations
• Right to restriction: You may request that we limit how we use your information in certain circumstances
• Right to object: You may object to our processing of your personal information in certain circumstances
• Right to data portability: You may request your information in a commonly used, machine-readable format

To exercise any of these rights, please contact us at jmf@dmconservices.com. We will respond to all requests within thirty (30) days. We will never penalize you for exercising your privacy rights.

Cookies & Tracking

Our website uses minimal tracking. We do not use advertising cookies, behavioral tracking, or third-party retargeting pixels. Any cookies used are strictly functional — necessary for the website to operate correctly (for example, remembering form state during your session).

You may configure your browser to block or delete cookies. Doing so will not affect your ability to access or use our website or services.

Third-Party Links

Our website may contain links to third-party websites or services (for example, Calendly for booking, or payment processors). We are not responsible for the privacy practices of those third parties and encourage you to review their privacy policies before providing any personal information.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a minor, please contact us immediately at jmf@dmconservices.com and we will promptly delete it.

Changes to This Policy

We reserve the right to update this Privacy Policy at any time. When we do, we will revise the effective date at the top of this document. We encourage you to review this policy periodically. Continued use of our website or services following any update constitutes your acceptance of the revised policy.

A materially revised, attorney-reviewed Privacy Policy is currently being finalized and will be published in its place. We will notify active clients by email when the final version is available.

Contact Us — Privacy

For any privacy-related questions, requests, or concerns, please contact:

Agreement to Terms

By accessing or using the website at www.dmconservices.com ("Website"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, please do not use this Website. These Terms apply to all visitors, users, and anyone who accesses the Website.

These Terms govern your use of this Website only. The terms governing the actual delivery of concierge and support services are set forth in your signed Service Agreement with DM Concierge Services, LLC.

About Our Services

DM Concierge Services, LLC provides premium concierge, executive support, and family logistics services including but not limited to: administrative and scheduling support, family and education coordination, relocation and PCS planning, concierge and lifestyle support, digital organization, research services, insurance claim navigation (administrative coordination only), pet relocation coordination, and business support services.

All services described on this Website are for informational purposes. Actual service delivery, pricing, scope, and terms are governed by a separately executed written Service Agreement. Nothing on this Website constitutes a binding offer or contract for services.

Acceptable Use

By using this Website, you agree that you will not:

• Use the Website for any unlawful purpose or in violation of any applicable laws or regulations
• Attempt to gain unauthorized access to any portion of the Website or its related systems
• Transmit any harmful, offensive, defamatory, or otherwise objectionable content through any Website feature
• Use automated tools (bots, scrapers, crawlers) to access, collect, or copy content from the Website without express written permission
• Impersonate DM Concierge Services, LLC, its founder, employees, or contractors
• Use the Website to transmit unsolicited commercial communications
• Interfere with or disrupt the integrity or performance of the Website

Intellectual Property

All content on this Website — including but not limited to the logo, diamond mark, brand design, written copy, service descriptions, pricing information, and all other materials — is the exclusive property of DM Concierge Services, LLC and is protected by applicable copyright, trademark, and intellectual property laws.

You may not reproduce, distribute, modify, create derivative works of, publicly display, or otherwise use any content from this Website without the express prior written consent of DM Concierge Services, LLC.

The DM Concierge Services, LLC name, diamond mark logo, and tagline "Premium Concierge Executive Support · Globally Coordinated" are proprietary brand assets of DM Concierge Services, LLC. Unauthorized use is prohibited.

Accuracy of Information

We make reasonable efforts to ensure that the information on this Website is accurate and current. However, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, or availability of the information on this Website.

Pricing information displayed on this Website is provided as a general range and is subject to change. All final pricing is determined and confirmed in your written Service Agreement. We reserve the right to update pricing, service descriptions, and other Website content at any time without notice.

Limitation of Liability

To the fullest extent permitted by applicable law, DM Concierge Services, LLC shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of, or inability to use, this Website or its content.

This includes, without limitation, damages for loss of profits, data, goodwill, or other intangible losses, even if DM Concierge Services, LLC has been advised of the possibility of such damages.

Our total liability to you for any claim arising out of your use of this Website shall not exceed one hundred US dollars ($100.00). This limitation applies regardless of the theory of liability (contract, tort, negligence, or otherwise).

Disclaimer of Warranties

This Website is provided on an "as is" and "as available" basis without any warranties of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement.

We do not warrant that the Website will be uninterrupted, error-free, free of viruses or other harmful components, or that any defects will be corrected. We do not warrant that the results of using the Website will meet your requirements.

Third-Party Links & Services

This Website may contain links to third-party websites or services, including but not limited to Calendly for appointment scheduling and payment processors for service transactions. These third-party sites are governed by their own terms of service and privacy policies.

DM Concierge Services, LLC is not responsible for the content, practices, or policies of any third-party websites. The inclusion of a link does not imply endorsement, sponsorship, or approval of the linked site.

Privacy

Your use of this Website is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy to understand our practices regarding the collection, use, and protection of your personal information.

Indemnification

You agree to indemnify, defend, and hold harmless DM Concierge Services, LLC and its founder, contractors, agents, and representatives from and against any claims, liabilities, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your use of or access to the Website; (b) your violation of these Terms; or (c) your violation of any applicable law or the rights of any third party.

Governing Law & Dispute Resolution

These Terms are governed by and construed in accordance with the laws of the State of Maryland, United States of America, without regard to its conflict of law provisions.

Any dispute arising out of or relating to these Terms or your use of this Website shall first be submitted to good-faith negotiation between the parties. If the dispute cannot be resolved through negotiation within thirty (30) days, it shall be submitted to binding arbitration in accordance with the rules of the American Arbitration Association, conducted in the State of Maryland.

You agree that any dispute resolution proceedings will be conducted only on an individual basis and not as part of a class action or representative proceeding.

Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting to the Website. We will update the effective date at the top of this document. Your continued use of the Website after any changes constitutes your acceptance of the revised Terms. We encourage you to review these Terms periodically.

Severability & Entire Agreement

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be limited or eliminated to the minimum extent necessary, and the remaining provisions will continue in full force and effect.

These Terms, together with our Privacy Policy, constitute the entire agreement between you and DM Concierge Services, LLC with respect to your use of this Website and supersede all prior agreements, representations, and understandings relating to the same subject matter.

Contact Us — Terms

For any questions about these Terms of Service, please contact: